Return Policy

Return window

Request a return within 30 calendar days after delivery. Contact FieldFire before shipping hardware back so eligibility can be confirmed and return instructions can be provided.

Condition

Returned hardware must include the controller and items originally supplied with the order. Damage caused by misuse, unauthorized modification, incorrect installation, missing items, or avoidable shipping damage may reduce or prevent a refund.

Return shipping

Unless FieldFire confirms a defect, fulfillment error, or shipping damage, the customer is responsible for return shipping. Use a trackable service and package the hardware securely.

Refunds

Approved refunds are sent to the original payment method after the return is received and inspected. Original expedited shipping and third-party service charges are not refundable unless required by law or caused by a FieldFire fulfillment error.

Software and music services

Spotify, music subscriptions, music licenses, internet service, venue installation, and other third-party costs are not part of the Spark hardware purchase and are not refunded by FieldFire.

Questions: support@field-fire.live